In some organizations employees are blamed, shamed, and re-trained based on the consequence of their action, not the intent of the action. If either the violation or error they committed caused an accident or an event of some kind, they are disciplined, but the very same actions (both violations and errors) without a consequence, are ignored or allowed to slide. In some organizations people are allowed to commit violations right along until there is an event, then all hell breaks loose. What this means is that someone who inadvertently errs is held accountable for their actions in the same fashion that someone who intentionally performs work he or she knows is contrary to known standards.

A just environment is all about getting the balance right between how willful violations and unintentional errors are addressed in the organization. This Webinars defines an approach to move to a just culture.