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    The “Job Announcement Service” section of PAPTAC’s Website provides members priority access to local and national job offers in the pulp and paper industry. This section is updated as soon as a new job announcement is submitted to us. Simply click on the job posting you are interested in to read the details, and directly send your resume to the contact person.

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    Send us all the information at tech@paptac.ca in order to update the section with the position you need to fill.


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    MANAGER, Pulp, Paper & Bioproducts Member Company Relations
    Reference 542
    Job Type Full-time
    Job Status Sourcing
    Date Posted Tuesday, 30 August 2016
    Location Pointe-Claire, QC.
    Company Information FPInnovations

    Website: http://www.fpinnovations.ca/
    Job Description

    About FPInnovations

    FPInnovations is among the world’s largest private, non-profit research centers working in the forest industry. The organization helps the Canadian forest industry to develop ground-breaking solutions based on the unique attributes of Canada’s forest resources, favoring a sustainable development approach and taking full advantage of the industry’s considerable scientific, technological and commercial capital.


    The FPInnovations collaborative research program is a pillar of our success, and is directly supported by the industrial membership base. Attracting and maintaining membership is crucial to the success of our organization. Indeed, our five year Strategic Action Plan (SAP) recognizes the importance of membership for our new integrated business model, where we target 65% of the national production being in membership. Within the framework of the SAP, the Manager of Member Company Relations mandate aims at maintaining the membership base of FPInnovations.


    The Manager, Pulp, Paper and Bioproducts Member Company Relations, reports directly to the Vice-President and is responsible for all aspects of member company relations, with the objective of maintaining member satisfaction and value delivery. The Manager has an active role in the PPBP management team.

    To maintain alignment between FPInnovations and its membership, it is essential that we develop our relationships with members at the executive and operating levels, in terms of satisfaction, expectations, priorities and strategic direction. To achieve this, the Manager ensures that the Vice-President meets annually with the corporate level of each member company to review the business relationship, confirm the corporate priorities and evaluate value delivery. The Manager accompanies the Vice-President, and leads the annual production of report cards for every such visit. The Manager also acts as an advocate for the members within the FPInnovations organization: with the management team, in our different advisory mechanisms, and with the Executive team.

    The Manager leads the mill liaison representative (FPLR) program and its participants, evaluating and motivating them, and mentoring junior staff entering the FPLR apprentice program. The Manager ensures that each member mill has an appropriate level of activities and receives at least one FPLR visit per year. He accompanies new FPLRs on their first mill visit, and travels with FPLRs to mills where he believes additional support is required, as necessary throughout the year.

    The Manager maintains recognition of the vital importance of PPBP member relations within FPI’s daily operations. To accomplish this, he ensures that Research Managers, their staff, and the FPLR teams know the key corporate and mill priorities of each member company, and he oversees the production and execution of annual plans to deliver on these priorities via the following: 

    25% allocations to the core research program; 
    Technology transfer program (Leads and administers the TX15 program); 
    Contracts and consulting; 
    Maintaining a dashboard and master plan tracking FPLR visits, key priorities, collaborative research projects and TX projects, for the use of the Research Managers, Research Leaders, and the FPLR teams.

    The Manager visits every member mill at least once per year.

    The Manager is also responsible for the editing of the bi-annual Research Progress Report, and the Research Highlights, the final approval of all conference reports, and oversight of the conference attendance process.

    The specific objectives for the first year will be: 

    Work with the Vice-President to manage the implementation of the new business model and splitting of the programs, with respect to members’ expectations and priorities; 
    Complete the implementation of the new FPLR apprentice training program; 
    Continue to implement procedures to make sure that member priorities and issues are being actively addressed through active use of the dashboard and master plan; 
    Review strategy for each member company; 
    Streamline communications with the membership.

    Qualifications 

    Bachelor degree in science, engineering or technology; a post-graduate degree is an asset; 
    Experience working with R&D teams; 
    Minimum 10 year of experience, with strong technical background and extensive experience in pulp, paper and biomaterials operations; 
    Demonstrated ability to establish and maintain credibility and trust with member company staff in terms of their relationship with FPI; 
    Good communicator, and comfortable to discuss and exchange ideas at all levels of member companies: operations, technical, R&D and corporate; 
    Bilingual, with good oral and written communication skills, and high standards for quality;
    Tactical and strategic thinker to recognize and seize opportunities for continual improvement of the member relations program. Detail-oriented to manage the program for maximum effectiveness; 
    Available to travel regularly (mostly within Canada) to meet with member company staff, and is located at our Head Office in Pointe-Claire.

    Please submit your resume to: Recruitment_recrutement@fpinnovations.ca

     IMPORTANT: please indicate the reference number 542 in the subject line.

    How to Apply
    Email Resume To Recruitment_recrutement@fpinnovations.ca
    Contact Info
    Contact Email: Recruitment_recrutement@fpinnovations.ca

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